PULSED was founded to prove that there is a better, more effective way to provide service in B2B sectors.
Simon Lowes

Technical Support Specialist (EN/DE Speaker)

Your Role at PULSED At PULSED, we are looking for a support professional who thrives on providing support through many different channels of communication – including: email, phone, chat, forums and social media such as Twitter. You will be supporting our international customer base and so you will be proficient in speaking, reading and writing […]

Your Role at PULSED

At PULSED, we are looking for a support professional who thrives on providing support through many different channels of communication – including: email, phone, chat, forums and social media such as Twitter. You will be supporting our international customer base and so you will be proficient in speaking, reading and writing in English and German. You’re a phenomenal match if you possess fantastic troubleshooting skills, are driven to help customers and have the ability to dive deep into a new product to learn it inside and out.

Who we're looking for:

  • Someone who takes ownership of customer issues through resolution, are empathetic, adaptable, resourceful, and see the support experience through our customer's eyes.
  • Proficiency in reading, writing and speaking English and German, especially in a business context.
  • Good interpersonal, written and oral communication skills - You must be able to convey technical jargon in a wide-array of syntax from beginner level users to developers
  • A good sense of urgency and flexibility, ability to work within deadlines and timelines
  • Ability to empower end-users to support themselves using our knowledge base.
  • A passion for social media or web-based software
  • An appreciation for easy to use, intuitive software
  • Ability to evaluate, tackle, and follow-up on customer issues as well as replicate and document for further escalation.
  • A desire to learn, master and guide.

Experience / Skills Desired (but not required):

  • Basic knowledge of various mobile platforms; iOS, Android, Windows Phone, Blackberry
  • At least three years of technical support experience
  • At least three years in a customer service role
  • Knowledge of HTML, XML, JavaScript or CSS
  • Basic understanding of how SaaS integrations work
  • Experience troubleshooting in a SaaS environment with an assertive deploy schedule